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Supporting WebRTC

This training is designed to suit anyone involved with the Support of WebRTC based applications, including cloud contact centers, web conferencing, etc.

$300

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Description


This training is focused on support teams who need assist their users with connectivity and quality issues related to WebRTC based applications.


The course includes the following modules:

  1. WebRTC in a Nutshell - a high level view of WebRTC, at a level suitable for dealing with support tickets
  2. Connectivity - a review of the connectivity requirements in WebRTC
  3. Media Quality - a look at media aspects of WebRTC sessions, both audio and video
  4. Know Your Product - explanation on common WebRTC architectures and how they affect user issues
  5. Quality Improvement - things you can assist your users with in order to improve the quality they experience
  6. Troubleshooting - how to troubleshoot certain issues related to WebRTC
  7. Common Complaints - a list of complaints you usually get from users, and what to do about them
  8. How To - a how to library with videos you can share with users for certain common issues
  9. Glossary - a video glossary of terms you need to know about WebRTC



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