This training is focused on support teams who need assist their users with connectivity and quality issues related to WebRTC based applications.
The course includes the following modules:
- WebRTC in a Nutshell - a high level view of WebRTC, at a level suitable for dealing with support tickets
- Connectivity - a review of the connectivity requirements in WebRTC
- Media Quality - a look at media aspects of WebRTC sessions, both audio and video
- Know Your Product - explanation on common WebRTC architectures and how they affect user issues
- Quality Improvement - things you can assist your users with in order to improve the quality they experience
- Troubleshooting - how to troubleshoot certain issues related to WebRTC
- Common Complaints - a list of complaints you usually get from users, and what to do about them
- How To - a how to library with videos you can share with users for certain common issues
- Glossary - a video glossary of terms you need to know about WebRTC
