The Supporting WebRTC training course is a practical course designed for technical support professionals, IT staff, and anyone responsible for assisting users with applications and services that rely on WebRTC. The course covers the fundamentals of how WebRTC works, common challenges users may face – such as connectivity and media quality, along with effective troubleshooting techniques.
Learners will gain the understanding of WebRTC and skills needed to diagnose issues quickly and provide effective support to ensure seamless real-time communication experiences.
Syllabus and courses bundle
This course is part of the WebRTC ALL INCLUDED Developers training bundle.
🔹 Learn more about this unique WebRTC developers track
🔹 Review our detailed course syllabus (PDF)
👉 if you enrolled to multiple courses, then check out the suggested training order
Who is this course for?
- Technical support professionals
- IT staff
- Anyone responsible for assisting users with WebRTC based applications
What you will learn
- What is WebRTC and how it works
- Common architectures and use cases
- Potential user problems, their root causes and solutions
Prerequisites
There are no prerequisites. It is assumed that you understand technology in general and have some grasp of computer networking.
Course structure
The course is layered in a way that teaches the technology behind WebRTC, in each focusing on what is necessary for supporting potential users.
Modules 1-3 deals with the underlying technology that make up WebRTC. Modules 4 and 5 focus on mapping out your own product and understanding how to improve media quality. Modules 6 and 7 are focused on troubleshooting real world problems and dealing with some of the most common complaints users have.
The course comes with a video glossary of important terms in WebRTC as well as a how-to library for the main tools used for troubleshooting WebRTC issues.
